Care-On-Call Service Description

Our wireless PEL allows you to be connected 24x7 to our professional team who can help you. 4G mobile network offers stable and fast connection.

1 | Vigilance Service

2 | Emergency Aid
3 | Initiative to care
4 | Location Tracking
5 | Outpatient Appointment booking & Medicine-taking Reminder
6 | Day-to-day Inquiries

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一線通管家易®服務

EasyHome® Service provides premium home care for your senior family members.

1 | Medical Escort、 Home Care、Rehabilitation Service、House Cleaning

2 | Matchmaking completed within 3 hours*
3 | Accessible through the application for checking
4 | Online payment
5 | Labor and third-party liability insurance coverage included

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Beneficiary Story

Uncle Wong, aged 82, who lived alone for years in a metal hut at a remote corner of Lung Yuet Tau, Fanling, has faced numerous health challenges. He is suffering from colorectal cancer and cardiac decline, along with frequent gut congestion and other discomfort, and even experienced a near-fatal heart stroke. Fortunately, he promptly called for help through our Care-on-Call Service and received immediate support to be hospitalised. Uncle Wong expressed his gratitude with a smile, saying: “I’m truly grateful for being able to use the Care-on-Call Service to save my own life.”

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Our Products & Services

Whether it is for indoor or outdoor use, we always have the right solution for you.

Care-on-Call Service Charity Program

Single & vulnerable, they need help

Madam Kei is 80+ years old, widowed and lives alone.  One day, she fell down in her bathroom and could not move.  Fortunately she was wearing the remote SOS button of her PEL and could call for help from Care-on-Call Service which arranged for ambulance to take her to hospital.

For single-living elderly, if accidents happen to them and there is no one around, it could result in unimaginable consequences. Care-on-Call Service Charity Program offers help and protection to elderly who are not well supported.

One-off Donation

Senior Citizen Home Safety Association

To raise the quality of life of people who want to age in place by leveraging technology and innovation to provide people-centric services.

About Us News

Latest News (Chinese Only)

11 Apr 2025 (Fri)

Subsidy Scheme for Emergency Call Service Rolled out to All Districts for One Year SCHSA Ready to Help 4,000 Scheme Beneficiaries

平安鐘服務資助計劃擴至全港爲期一年 長者安居協會準備服務4,000名長者和殘疾人士

長者安居協會（協會）成為社會福利署「緊急召援系統（平安鐘）服務資助計劃（平安鐘資助計劃）」指定的服務營辦機構，由今年4月1日起至明年3月31日，接受全港18區關愛隊為合資格的長者及傷殘人士作出的轉介。協會除提供社署要求的緊急支援服務外，更主動加碼，免費額外提供門診預約、提醒服務、護士諮詢及慰問電話等服務予受惠人士。資助計劃預計可惠及最多4,000人，提供為期12個月的平安鐘服務。

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10 Jan 2025 (Fri)

氣溫驟降 長者安居協會呼籲長者做足禦寒及防跌措施

氣溫驟降 長者安居協會呼籲長者做足禦寒及防跌措施

本港天氣再度轉冷，香港天文台昨日（9日）發出今年首個寒冷天氣警告，今早多地氣溫錄得12度或以下，預料未來一兩日早上天氣仍持續寒冷。長者安居協會（「協會」）「一線通平安鐘™」24/7服務支援中心昨日（9日）接獲的求助個案比前日急增近300宗至1,861宗，送院主要原因包括暈眩及跌倒。

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25 Nov 2024 (Mon)

《香港政府新聞公報》香港天文台和長者安居協會提醒市民為冬季做好準備（附圖）

香港天文台和長者安居協會提醒市民為冬季做好準備（附圖）

香港天文台（天文台）和長者安居協會（協會）今日（十一月二十五日）舉行聯合記者會，提醒市民未來兩三日氣溫逐步下降，並為冬季做好準備。

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26 Sep 2024 (Thu)

長者安居協會推出「一線通®守護卡」 為長者以至學童提供外出時緊急支援

Senior Citizen Home Safety Association Launches Ne

Senior Citizen Home Safety Association ("SCHSA") announced the launch of its new product, New MobileLink®. It is the latest in its suite of mobile devices that support its Care-on-Call Service and can help anyone regardless of age who may need emergency assistance when they go out. The use of New MobileLink® can help improve the quality of life for senior citizens aging in place.

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26 Sep 2024 (Thu)

《無綫新聞》新平安鐘設定位功能助尋失蹤長者 協會研跨境使用可能性

長者安居協會推出新款平安鐘，照顧者可透過配套軟件實時知道用戶位置，提供適切支援。新一代產品叫做「一線通守護卡」，如一個簡化迷你版電話。機面只有四個按鍵，其中三個按鍵一按就可以直接致電三位指定人士；另外一個紅色按鍵用作直接聯絡平安鐘服務中心，充滿一次電可以使用五至六日。

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16 Jul 2024 (Tue)

近日錄多宗長者家中死亡個案 「一線通平安鐘™」呼籲至少每週2電關心長者身心情況

近日錄多宗長者家中死亡個案 「一線通平安鐘™」呼籲至少每週2電關心長者身心情況

長者安居協會（「協會」）指出，近月「一線通平安鐘™」支援中心錄得多宗長者家中死亡個案，是平日的4倍，另近月社工團隊接獲的自殺傾向個案數字亦有上升趨勢，是平日的2倍。協會除了加強為「一線通平安鐘™」用戶及其照顧者提供精神健康相關資訊及支援外，亦呼籲公眾及時識別出現情緒低落或異常的長者，盡早求助，避免悲劇發生。

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27 Jun 2024 (Thu)

《香港政府新聞公報》香港天文台和長者安居協會提醒市民提防極端酷熱天氣（附圖）

香港天文台和長者安居協會提醒市民提防極端酷熱天氣（附圖）

香港天文台（天文台）和長者安居協會今日（六月二十七日）舉行聯合記者會，提醒市民為夏天酷熱天氣做好準備。長者安居協會行政總裁王虹虹指出：「近日天氣持續酷熱，協會近日接獲的長者求助個案錄得升幅，送院個案總數在一星期間亦增超過兩成。長者屬於較易中暑的群組之一，其中居住在較擠迫及沒有冷風設施住所的長者、有長期病患的長者、以及獨居長者或雙老家庭，皆屬高風險一族。」

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29 May 2024 (Wed)

7成長者接受子女離港能獨自生活 長者安居協會籲子女每週至少一次與留港父母視像通話 並推「一線通®千里顧」服務幫助照顧留守長者

香港在後移民潮及疫後通關下人口流動頻繁，愈來愈多家庭分隔兩地（甚至多地）工作或生活。為瞭解留守長者的身心及生活狀態，長者安居協會（「協會」）於今年年初透過電話訪問263名留守長者。調查發現，近7成留守長者態度相對正面，情況比移民高峰期時（2020-21年）明顯有分別。

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29 May 2024 (Wed)

《明報》子女離港 4成受訪長者感孤獨 長者安居協會倡每週至少一次視像通話

長者安居協會今（29日）發表一項有關「留守長者現況」調查結果，發現近7成（69%）長者接受或已習慣子女及親友離港，惟僅約兩成受訪長者獲妥善照顧安排；同時亦有約1成半人表示不接受子女及親友離港，當中4成受訪長者稱感到孤獨，近兩成憂慮健康問題。協會建議，在外地的子女應盡量每週至少一次與留港父母視像通話，以減輕長者孤獨及無助感。

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16 Apr 2024 (Tue)

SCHSA and SWD Signed Contract for the Subsidy Scheme for Provision of Emergency Call System Service

SCHSA and SWD signed an agreement on the Subsidy Scheme for Provision of Emergency Call System Service with effective implementation starting on 1 April 2024.

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