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Senior
Manager (Customer Service)
You will be responsible for
leading and monitoring the operation of two departments: Customer Care
Department and Installation, Repair and Maintenance Department.
Job
descriptions
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Formulate the overall development strategies and
plans for both departments and to executive them effectively
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Lead and monitor an efficient call centre of different
customer care functions on customer servicing, complaint handling, customer
acquisition and retention, and customer relationship management.
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Manage the effective operation of the team on installation,
repair and maintenance of the personal emergency system and device on team
management of technical staff, daily routine and emergency order scheduling, stock
and inventory management, service quality assurance, technical competence on
skill and knowledge base of staff.
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Maintain an efficient communication and
collaboration with internal departments
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Analysis and monitor key performance indicators and service
levels and preparing reports for decision making
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Manage resources planning and forecasting to cope with
changing environment and future
development
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Serving subcommittees of the Executive Committee
of the agency
Requirements
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Degree holder preferably with qualifications in Engineering
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At least 8 years solid management experience in customer
service as well as installation, repair and maintenance service industry
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Experience in supervising teams of more than 40 colleagues
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Familiar with operation of repair and service center
(in-house and field service) or call center will be preferred
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Immediate availability will be an definite advantage
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Strong leadership, well-organized, result-oriented and able
to work under pressure
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Service-minded with excellent communication, interpersonal
and problem solving skills
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Good command of both written and spoken English and Chinese
Assistant
Sales Manager
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Assist in formulating sales
strategy
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Manage direct sales and channel
partners
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Supervise team members on sales
& marketing promotion to various channels
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Implement sales activity to achieve
the sales target
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Degree or above; at least 3 years
sales experience with 1 year in supervisory level
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Proven sales track record
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Worked with retail channels;
telecom or electronic products a plus
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Good command of both spoken and
written Chinese and English is essential
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Self-motivation; good
communication, interpersonal, organizational and presentation skills
Temporary Senior Project Assistant
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Provide administrative & Fieldwork support
for all qualitative & quantitative research projects e.g. data collection,
telephone interviews, note-taking, desk research, analysis & reporting
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Degree Holder or above, Business Administration /
Social Science preferred
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Proficiency in both spoken and written and spoken
English and Chinese
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At least 1 year of relevant working experience
but fresh graduate is also welcome
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Computer literacy, knowledge in using SPSS is a
definite advantage
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Excellent communication and presentation skills
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Experience of knowledge in social
entrepreneurship an advantage
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Self-motivated, energetic, both result-and
process-oriented
呼援服务员 (夜更)
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在二十四小时运作的呼援服务中心，处理及回应服务用户的求助，并联络有关闭系统构，为用户提供应急服务
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文字处理、参与培训及出席会议、完成上级分配之任务
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晚上十时十五分至上午八时时段，5天任务，每周任务44小时
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中五或以上程度，懂中、英文计算机文字处理任务（中文打字速度为每分钟30字(只限仓颉或速成输入法）
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成熟，良好沟通技巧，具备客户服务或传呼台经验及认识国内方言者尤佳
呼援服务员 (支持)
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於二十四小时运作的呼援及关怀服务中心任务
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支持中心的紧急求助及关怀服务，包含：联络服务使用、医院、有关闭系统构及人士；系统监察；记录等
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任务时间9:15am—6:03pm，每周任务5天，44小时
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星期六、日及公众假期轮班任务，恶劣天气照常任务
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中五或以上程度，仓颉或速成输入速度每分钟30字、英文输入，Word, Excel运用
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成熟、真诚、良好电话沟通及顾客服务技巧
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具顾客服务或电话服务台经验，懂内地方言者为佳
短期合约推广员
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须户外任务
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须於零售点、私人屋苑或指定地点进行销售及推广活动
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中五或以上程度、须有2年或以上任务经验，如有户外任务经验者更佳
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操流利广东话，积极、具责任心及耐性，能刻苦耐劳
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弹性任务时间
短期合约电话推广员
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主动以电话作推广
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个案跟进
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资料输入、文档处理、协助部门日常运作
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中五或以上程度、具1至2年电话营业经验者优先考虑
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熟悉中、英文计算机操作及文字处理(中文打字速度为每分钟30字；英文打字速度为每分钟40字）
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必须具中、英文书写能力，积极、具责任心及有礼貌
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每周任务约30小时
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