The SCHSA started the Personal Emergency Link Service since 1996. The service operates by connecting PE Link users through an advanced communication system to a 24-hour PE Link Centre. By pressing the main unit or the portable remote trigger service, the service users can speak to our operator through the main unit at home. Operators are thus able to identify the needs of the caller and provide the necessary support services. The PE Link Service is open to applicants of all ages, home districts and living environment. Anyone with a residential telephone line can install it.
服 務 使 用 者 按 動 「 一 線 通 平 安 鐘 」 遙 控 掣
呼 援 服 務 員 透 過 「 一 線 通 平 安 鐘 」 主 機 回 應 使 用 者 的 需 要
呼 援 服 務 員 會 按 情 況 提 供 所 需 要 的 服 務
In the event of an emergency, Operators will immediately:
Call the police or ambulance centre for medical assistance
Call the emergency contact person for reporting the latest status of the user, including hospitalisation details
Fax the medical history to the A&E Department as to facilitate rescue and medical care
If there is no response from the caller after 2 minutes of pressing the button, the centre will treat the case as in emergency and send for the Fire Service to undertake rescue accordingly.
In addition to emergency services, users can press the PE Link at any time for accessing to the ancillary services depending on the specific situation. These include providing social service information and referrals regarding home help services, emotion counselling, contacting family members and security functions, etc.
The Main Unit
Hands-free two-way communicating function
Operates for up to 2 days during a power interruption
Operates even if the telephone handset is misplaced
Low power alert
The Remote Trigger
Only 20g in weight, light and portable
Water resistant, suitable for carrying when taking a bath or shower
Reception range covers the entire house (about 1000 sq. ft., including washroom and kitchen)
Necklace type and wristwatch type available
The PE Link Call Centre
Staffed by professionally trained Call Centre Operators to address services users' needs
Operates 24 hours a day throughout the year
Managed by professional social workers
Equipped with an advanced information technology system which can confirm the services users' identity and other details immediately
Provides emergency support, referral to other social services, emotion counselling, contacting family members and security functions
Call Centre Operators can speak to callers in Mandarin, English and other Chinese dialects such as Hakka
Uses the same version of the road map as that working closely with Fire Services Department to facilitate communication and quick rescue work