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The SCHSA started the Personal Emergency Link Service since 1996. The service operates by connecting PE Link users through an advanced communication system to a 24-hour PE Link Centre. By pressing the main unit or the portable remote trigger service, the service users can speak to our operator through the main unit at home. Operators are thus able to identify the needs of the caller and provide the necessary support services. The PE Link Service is open to applicants of all ages, home districts and living environment. Anyone with a residential telephone line can install it.
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In the event of an emergency, Operators will immediately:
- Call the police or ambulance centre for medical assistance
- Call the emergency contact person for reporting the latest status of the user, including hospitalisation details
- Fax the medical history to the A&E Department as to facilitate rescue and medical care
If there is no response from the caller after 2 minutes of pressing the button, the centre will treat the case as in emergency and send for the Fire Service to undertake rescue accordingly.
In addition to emergency services, users can press the PE Link at any time for accessing to the ancillary services depending on the specific situation. These include providing social service information and referrals regarding home help services, emotion counselling, contacting family members and security functions, etc.
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| The Main Unit |
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Hands-free two-way communicating function |
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Operates for up to 2 days during a power interruption |
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Operates even if the telephone handset is misplaced |
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Low power alert |
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| The Remote Trigger |
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Only 20g in weight, light and portable |
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Water resistant, suitable for carrying when taking a bath or shower |
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Reception range covers the entire house
(about 1000 sq. ft., including washroom and kitchen) |
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Necklace type and wristwatch type available |
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The PE Link Call Centre
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Staffed by professionally trained Call Centre Operators to address services users' needs |
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Operates 24 hours a day throughout the year |
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Managed by professional social workers |
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Equipped with an advanced information technology system which can confirm the services users' identity and other details immediately |
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Provides emergency support, referral to other social services, emotion counselling, contacting family members and security functions |
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Call Centre Operators can speak to callers in Mandarin, English and other Chinese dialects such as Hakka |
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Uses the same version of the road map as that working closely with Fire Services Department to facilitate communication and quick rescue work |
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